Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
A segment-based journey in Dynamics 365 Customer Insights – Journeys (formerly Dynamics 365 Marketing) is a customer engagement process that s...
In Dynamics 365 Sales, the Assistant (previously called Relationship Assistant) is a built-in AI-driven tool that helps sellers stay on top of...
In Dynamics 365 Field Service, the Schedule Board serves as a central hub for managing and visualizing resource allocations, including pools, ...
In Dynamics 365 Field Service, Territories, Postal Codes, and Organizational Units play a vital role in connecting business operations, resour...
We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...
Table of Contents Introduction It’s a modern-day conundrum that most businesses are drowning in data but starving for insights. Marketin...
Hello Everyone,Today I am going to share my thoughts on Optimize email content based on customer behavior across devices on Dynamics 365 Custo...
If you're trying to match customers with the most suitable agents for consultations regarding Dynamics 365 Omnichannel, consider utilizing a s...
If you're looking to streamline your operations and enhance customer satisfaction, get excited about the Copilot for Service. This innovative ...
This post from Sysco Software Solutions sheds light on the integration of predictive AI and marketing automation into the Dynamics 365 platfor...
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