Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
A segment-based journey in Dynamics 365 Customer Insights – Journeys (formerly Dynamics 365 Marketing) is a customer engagement process that s...
In Dynamics 365 Sales, the Assistant (previously called Relationship Assistant) is a built-in AI-driven tool that helps sellers stay on top of...
In Dynamics 365 Field Service, the Schedule Board serves as a central hub for managing and visualizing resource allocations, including pools, ...
In Dynamics 365 Field Service, Territories, Postal Codes, and Organizational Units play a vital role in connecting business operations, resour...
Table of Contents Introduction Generating high-quality leads is a critical challenge for businesses in today’s competitive landscape. While or...
Table of Contents Introduction It’s a modern-day conundrum that most businesses are drowning in data but starving for insights. Marketin...
Table of Contents Introduction It’s a modern-day conundrum that most businesses are drowning in data but starving for insights. Marketin...
At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Ins...
To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With...
In this post, you will learn how to perform advanced lookups on Dynamics 365 CRM data using SSIS Productivity Pack Premium Service Lookup Comp...
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