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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Customer Service – Intent-based suggestions has been disabled

Due to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be ...

27 days ago

Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence

We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...

27 days ago

Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server – updated date

We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...

1 month ago

Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh

We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will re...

1 month ago

Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence

We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...

2 months ago

Microsoft Dynamics 365 Customer Experience Analyst : Configure and manage custom insight cards

Custom Insight Cards in Microsoft Dynamics 365 Customer Experience enable organizations to surface contextual, actionable insights direc...

2 months ago

Customer Payment Prediction in Microsoft Dynamics 365 Finance and Operation: DCAI007

Welcome to the next video on “Copilot and AI capabilities in Dynamics 365 finance and operations” series. Dynamics 365 Customer Payment Predic...

4 months ago

How to Work with CRM Microsoft Dynamics 365 - Best Tools for Business Tasks

Customer Relationship Management (CRM) software is a powerful business tool that enables businesses to manage customer interactions and data r...

2 years ago

Use percentage-based routing to load-balance customer service requests

Unified routing in Microsoft Dynamics 365 Customer Service provides capabilities to connect customers to the best agents. To provide a world-c...

3 years ago

How to – Provision / Setup Omnichannel for Customer Service trial – Dynamics 365

In this post, we’d start by creating a trial of Dynamics 365 CustomerService. Open – https://dynamics.microsoft.com/en-us/customer...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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