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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Expand Dynamics 365 with new Sales and Customer Service Agents

Microsoft have introduced two new Agents to help to transform key business processes and have brought forward the release date of previously-a...

2 months ago

Microsoft Dynamics 365 Customer Experience Analyst : Configure document management

Document Management in Dynamics 365 Sales enables users to efficiently store, organize, and collaborate on files related to customer records, ...

2 months ago

Dynamics 365 Field Service : Configure start and end locations for resources

In Dynamics 365 Field Service, configuring Start and End Locations for resources is essential for accurate scheduling, travel time estimation,...

7 months ago

Dynamics 365 Field Service : Create and manage bookable resources, including frontline workers

In Microsoft Dynamics 365 Field Service, bookable resources represent people, equipment, or facilities that can be scheduled to perform work. ...

7 months ago

Naming updates to Copilot Service workspace and service representatives

In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how b...

9 months ago

Dynamics 365 Field Service – Summarize records with Copilot in the mobile app

Dynamics 365 Field Service is introducing a new feature known as Summarize Records with Copilot, which enables technicians to quickly access a...

1 year ago

Transitioning from Legacy Systems to Dynamics 365 Field Service

Introduction In this blog, we’ll discuss why transitioning from legacy systems to Dynamics 365 Field Service is a good option… The post ...

1 year ago

Elevate Customer Experience with Voice Channel in Microsoft Dynamics 365 Customer Service

In today's fast-paced world, customers expect instant information and quick resolutions to their issues. Exceptional customer service is a cru...

2 years ago

Enhanced Case experience – Full case form – Dynamics 365 Customer Service

Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the a...

2 years ago

Top 3 Benefits of Using Microsoft Dynamics CRM for Your Business

If you're looking to streamline your business operations, Microsoft Dynamics CRM is a great tool to help manage your customer relationships. T...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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