Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Real-time Marketing within Dynamics 365 Customer Insights – Journeys, capturing information through forms allows organizations to collect c...
In Dynamics 365 Field Service, configuring Start and End Locations for resources is essential for accurate scheduling, travel time estimation,...
In Dynamics 365 Field Service, “Pay Types and Rates” are used to define how resources (typically field technicians) are compensated for the wo...
Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on th...
This blog post explores the Dynamics 365 Release Wave 1 for 2024, with a focus on updates related to Sales. The author continues their series ...
The Power Platform is rolling out new updates to its Customer-Managed Key (CMK) service, which allows organizations to manage their encryption...
Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the a...
If you're looking to streamline your business operations, Microsoft Dynamics CRM is a great tool to help manage your customer relationships. T...
The service sector has become a crucial part of today's global economy, encompassing industries such as healthcare, finance, media, and travel...
In Dynamics 365 CE, Project Service is used to manage service based projects. The below flow explains how a project service flow looks like. T...
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