Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Document Management in Dynamics 365 Sales enables users to efficiently store, organize, and collaborate on files related to customer records, ...
In Dynamics 365 Field Service, closing a work order is a key step that indicates the job is complete, all services have been delivered, and th...
In Microsoft Dynamics 365 Field Service, bookable resources represent people, equipment, or facilities that can be scheduled to perform work. ...
In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how b...
Introduction In this blog, we’ll discuss why transitioning from legacy systems to Dynamics 365 Field Service is a good option… The post ...
The 2024 wave 2 release notes are here, and I’m excited to bring you a new series of articles covering all the juicy details for Dynamics 365 ...
This post provides handy tips on how to manage crew membership daily basis using Dynamics 365 Field Service. Crews are bookable resources that...
In this article, we explore the benefits of implementing a Customer Relationship Management (CRM) system in airline businesses, and how Micros...
Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have be...
Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have be...
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