Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...
In Dynamics 365 Field Service, closing a work order is a key step that indicates the job is complete, all services have been delivered, and th...
Dynamics 365 Field Service has announced a new feature called "Summarize work orders with Copilot in the mobile app" which allows technicians ...
Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on th...
The 2024 wave 2 release notes are here, and I’m excited to bring you a new series of articles covering all the juicy details for Dynamics 365 ...
The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...
Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have be...
With Microsoft Dynamics 365 Customer Service 2022 release wave 2, we've supercharged the humble bookmark. It's no longer just a way to easily ...
Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have be...
The service sector has become a crucial part of today's global economy, encompassing industries such as healthcare, finance, media, and travel...
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