Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to perform bulk actions on filtered conversations in Dynamics 365 Customer Service. This feature will reach gene...
Focus View in Microsoft Dataverse (and Dynamics 365 apps built on it) is a productivity feature that helps users stay organized by highlightin...
In Dynamics 365 Field Service, inventory management plays a vital role in ensuring that your technicians have the right parts at the right tim...
In the world of field service management, inspections are a crucial component of ensuring safety, compliance, and quality. Traditionally, insp...
Back in February, I wrote an article covering the new features that were expected to roll out as part of the 2025 Release Wave 1 for Dynamics ...
We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license defi...
Hi, Readers.Today I would like to talk about how to copy Existing Customer to New Customer with Power Automate. This is a problem I’ve seen in...
Introduction: In today’s fiercely competitive business environment, customer service has transcended beyond just being a support functio...
If you work in field service, you might want to check out the new Field Service app preview for Teams that was launched recently. The preview ...
If you've invested a lot of time, effort, and money in gaining clients for your business, it only makes sense to focus on retaining those cust...
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