Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Server-side synchronization in Dataverse is the recommended method for integrating email, appointments, contacts, and tasks between Dynamics 3...
Ensuring users can quickly and easily access the features they need is key to adoption and productivity. Dynamics 365 Field Service supports m...
When delivering field service, standardizing how issues are resolved helps improve efficiency, consistency, and customer satisfaction. Dynamic...
Work orders are at the heart of Dynamics 365 Field Service. They represent service requests or jobs that need to be completed—whether it's a r...
Enabling Technician Time Tracking in Dynamics 365 Field Service allows organizations to accurately capture how field technicians spend t...
We are introducing an important update to streamline and modernize how email templates are created and edited. As of May 23, 2025, we are depr...
In Dynamics 365 Field Service, Trades and Trade Coverages are used to define and manage technician specializations and the types of work they ...
We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...
Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices. The post Capture...
Omnichannel for Customer Service  Omnichannel for Customer Service provides omnichannel capabilities for Dynamics 365. Giving us web chat, SM...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
