Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Microsoft Dynamics 365 Sales, the Product Catalog serves as a centralized framework for managing all the products and services a business o...
The field service landscape is evolving fast. Customers demand quicker responses, technicians need seamless access to information, and busines...
When delivering field service, standardizing how issues are resolved helps improve efficiency, consistency, and customer satisfaction. Dynamic...
Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer In...
Introduction Microsoft recently surveyed customers and found that 91% are more inclined to interact with brands that keep track of… The ...
In this post, you'll dive into the world of customer data platforms and explore Microsoft's MB260 Customer Data Platform. The focus is on desi...
Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices. The post Capture...
In today's digital age, customer expectations have evolved dramatically, and businesses must adapt to deliver consistent and personalized expe...
Omnichannel for Customer Service Omnichannel for Customer Service provides omnichannel capabilities for Dynamics 365. Giving us web chat, SM...
In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...
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