Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Microsoft Dynamics 365 Sales, the Product Catalog serves as a centralized framework for managing all the products and services a business o...
In any Field Service organization, managing parts and inventory efficiently is critical. Sometimes, parts need to be returned to vendors—wheth...
In Dynamics 365 Field Service, properly setting up a Work Order ensures accurate billing, service expectations, and entitlement tracking. Thre...
Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...
Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...
In this blog post, you'll learn about Voice of Customer, a powerful tool in Dynamics CRM 2016 that enables businesses to capture valuable cust...
Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated. The post Build your Copi...
Using the Write an email functionality of Copilot in Dynamics 365 Customer Service, the agents can quickly create responses, which they can us...
In a bid to simplify administration for Dynamics 365 Customer Service, Microsoft have introduced a new Customer Service Admin Center app. Why ...
In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...
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