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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Use least active routing on messaging channels

In customer service, efficient workload distribution is vital for high customer satisfaction and operational efficiency. Unified routing capab...

6 months ago

New Dynamics 365 browser extension

New Dynamics 365 browser extension I’m trying out the new -Power Roles- extension and it looks very promising. You browse to a Dynamics ...

1 year ago

{Omnichannel} Automatically pause, resume call recording and transcription

This post delves into an interesting preview feature within Omnichannel that facilitates the automatic pausing and resuming of call recording ...

1 year ago

Microsoft Copilot for Sales and Copilot for Service are now generally available

Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which ...

1 year ago

Streamlining Business Operations with Microsoft Dynamics 365 Business Central, Power BI Consulting, and Power Apps Services

In today's fast-paced business world, companies are always looking out for ways to streamline their operations to improve their productivity a...

1 year ago

What Are Solution Layers and Why Do You Need Them in Dynamics 365 CRM?

In the world of Dynamics 365 CRM, customizations are often required to tailor the platform to meet the needs of specific businesses. To ensure...

2 years ago

How to improve business KPIs with Connected Field Service

How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a co...

2 years ago

Guest Access with Field Service Mobile: Introducing Tenant Switcher for Field Service Mobile

Dynamics 365 has made this vendor onboarding process even easier with Wave 1 2023 by introducing Tenant Switcher for Field Service Mobile. The...

2 years ago

Multiple ways to call azure function in Dynamics 365.

If you're looking to integrate your Dynamics 365 instance with Azure functions, this post is for you. The post presents multiple ways to call ...

2 years ago

Level up customer journeys with advanced orchestration features in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. However, with customers...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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