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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Diagnostics and telemetry for Dynamics 365 Contact Center voice channel

In today’s connected world, voice communication remains a cornerstone of customer engagement. Whether it’s a support call for cust...

5 months ago

Dynamics 365 Customer Insights – Journeys – Transform your outreach with Copilot-powered voice conversations

We are announcing the ability to leverage Copilot Studio agents to engage in real-time personalized voice conversations, offering alternative,...

6 months ago

How to check (view) Dynamics 365 Business Central known issues in Power Platform admin center

Hi, Readers.Today I would like to briefly share how to check Dynamics 365 Business Central known issues in Power Platform admin center. As you...

11 months ago

Try multilingual voice agents in Dynamics 365 Contact Center

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for...

1 year ago

Dynamics 365 Business Central: Hide and show actions dynamically

Hi, Readers.In Dynamics 365 Business Central: Dynamic Visibility of Controls (Hide and show fields dynamically) we have discussed how to dynam...

1 year ago

Evaluating Customer Margin Contraction Using Power BI

In this post, we will focus on using Power BI to evaluate customer margin contraction. Customer margin contraction is a critical aspect of eva...

1 year ago

Direct callback: Because nobody likes to wait on the phone

Ana is excitedly setting up her new smartphone when the screen goes blank. In dismay, she calls customer service. The estimated wait time is m...

3 years ago

Business Process Checklist within Microsoft Dynamics 365 CRM – Coming Soon!

Having proper business processes is crucial for the success of any organization, and Microsoft Dynamics 365 CRM is introducing a new feature s...

3 years ago

Unified admin center replacing Customer Service standalone experiences

In April 2022, we announced the general availability of the Customer Service admin center, which unifies and simplifies administration across ...

3 years ago

Podcast with Andrew Bibby – Six challenges of enterprise Dynamics 365 projects

This podcast features an insightful interview with Andrew Bibby, during which he talks about the six common challenges that are often faced in...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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