Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to leverage Copilot Studio agents to engage in real-time personalized voice conversations, offering alternative,...
We are announcing the ability to automate journey creation by using templates, existing segments, and messages in Dynamics 365 Customer Insigh...
Cumulative Update (May, 2025) for Microsoft Dynamics 365 Business Central is now released. BC26: CU01 Not yet released PS:1. Business Central ...
We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. The post...
Maplytics is a powerful, location-based tool that enhances the capabilities of Dynamics 365 CRM by offering deep insights through map visualiz...
Hi, Readers.Today I would like to briefly share a question I saw yesterday in the Dynamics 365 Community, Page – Filter Reset – af...
A guide for sales managers and sellers who want to improve their customer engagement and collaboration with multiple sequences now available a...
Developing custom solutions for the powerful customer-relationship management platform, Microsoft Dynamics CRM, can be a complex and time-cons...
If you are looking to streamline your business processes in Microsoft Dynamics 365 CRM, the new Business Process Checklist app is the tool you...
If you're using Microsoft Teams and Dynamics 365, this blog can help you keep track of linked chats and activities. By tracking linked chats i...
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