Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Cumulative Update (December, 2025) for Microsoft Dynamics 365 Business Central is now released. BC27: CU02 Cloud (SaaS): Managing Production a...
We are announcing the ability to streamline event planning with set registration periods in Dynamics 365 Customer Insights – Journeys. T...
We are announcing the ability to enable waitlist registrations in Dynamics 365 Customer Insights – Journeys, to ensure that spots are filled w...
Dual-write is a built-in feature that connects Customer Engagement apps with Finance and Operations apps, allowing data to move quickly betwee...
Recently while trying to set Bookable Resource Booking record’s status as completed or trying to change Settings >> General >>...
This post introduces prompt plugins as a means of securely accessing Dataverse data such as customers, products, and cases via Copilot. These ...
Microsoft Dynamics 365, formerly known as Microsoft Dynamics CRM, is a globally renowned customer relationship management platform that empowe...
Implementing Dynamics 365 CRM/CE is only half the battle - the other half is achieving sustainable user adoption. While this may seem daunting...
By default, this is how the notification appears for the agent when he is logged in to the app and is available. There is no sound notificatio...
The voice channel in Dynamics 365 Customer Service now provides the ability to configure direct callbacks with just a few clicks. The post Di...
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