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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Segments in Customer Insights - Journeys: Bulk delete with Power Automate

Currently its not possible to delete segments more than one at a time from the view in Dynamics 365 Customer Insights - Journeys. Why? I don’...

9 days ago

Dynamics 365 Field Service – Tailor Copilot chat experience with Copilot Studio

We are announcing the ability of makers being able to customize their experience of the Copilot side pane by using the customization capabilit...

4 months ago

New Microsoft Dynamics 365 Business Central pricing effective October 2025 (First price increase)

Hi, Readers.I would like to share a piece of information today, new Microsoft Dynamics 365 Business Central pricing effective October 2025 (Fi...

8 months ago

Step-by-Step: Configure Double Opt-In in Dynamics 365 Customer Insights – Journey (Real Time Marketing)

Double Opt-In is a two-step process for email subscription: This process ensures that the person who signed up wants to hear from us—and that ...

8 months ago

Effortless Integration: Connect Dynamics 365 CRM with Mailchimp in 6 Steps | Marketing4Dynamics

If you're looking to seamlessly integrate your marketing efforts with your CRM, Mailchimp integration is the way to go. Inogic's innovative ap...

1 year ago

Automate Customer Voice Survey Invitations | Canvas Power Apps

Streamlining the customer feedback process is essential for any business seeking to keep its customers satisfied. In a previous blog post, we ...

1 year ago

How to – Configure Voicemail in Omnichannel Voice Channel – Dynamics 365 Customer Service

For voice mail to work, make sure Unified Routing is provisioned. Next, we need to create a new Agent experience profile. Navigate to Agent Ex...

2 years ago

Dynamics 365 Marketing: how to set up global double opt-in

This post discusses the importance of data privacy and personal data in data collection and how to overcome the risks associated with it. The ...

3 years ago

Dynamics 365 Customer Sales and Power Automate Updates

The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to ...

3 years ago

Support for Dynamics 365 Data Export Service (DES) Ends November 2022

Support for Microsoft Dynamics 365 Data Export Service ends November 2022 - learn how how HCL’s Microsoft Business Applications Practice can h...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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