How to – Configure Voicemail in Omnichannel Voice Channel – Dynamics 365 Customer Service
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The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...
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Dynamics 365 Customer Service users can now benefit from the use of proactive prompts and insights generated by Copilot, a feature that enable...
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If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...
Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service
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Microsoft Dynamics 365 Customer Service
Is Microsoft Dynamics CRM Affordable for Small Nonprofits?
Satish Reddy By Satish Reddy | Reading time 6 mins When considering a CRM solution, affordability is often a primary concern for small no...
Use the modern rich text editor in Dynamics 365 Customer Service
The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...