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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Custom engine copilots with Joey Glocke

In this episode Jeremy Thake talks to Joey Glocke about Custom engine copilots in Microsoft 365. Joey was on the show this time last year to t...

1 month ago

New Real-Time Intelligence in Microsoft Fabric | Event-based actions and insights

The new Real-Time Intelligence service in Microsoft Fabric makes it possible to quickly identify real-time indicators of issues as they occur,...

3 months ago

Episode 358 – Amazon spends $1 billion on Microsoft 365

In Episode 358, Ben and Scott talk about Ben's new Teams-certified Poly Sync, a new teleprompter Scott ordered, and Amazon's investment in Mic...

10 months ago

Episode 357 – Community galleries for Azure Compute Gallery

In Episode 357, Ben and Scott run through the recently announced Community gallery capability that has been added to the Azure Compute Gallery...

10 months ago

Episode 346 – Expanded cloud logging for everyone

In Episode 346, Ben and Scott discuss how some of the recent attacks on Microsoft 365 customers have led to Microsoft, in partnership with CIS...

1 year ago

Episode 463 - OneStream's journey to Azure

This episode features an interview with Ryan Berry from OneStream, who shares insights into the company's journey to Azure and the benefits an...

1 year ago

How Microsoft 365 Copilot works

Get an inside look at how large language models (LLMs) work when you connect them to the data in your organization. See what makes this possib...

1 year ago

Microsoft 365 App Certification with Orion O‘Malley

Orion O'Malley joins Jeremy and Paul to talk about the Microsoft 365 App Certification program and its benefits for organizations and develope...

3 years ago

Common missteps with workplace tech, with Ifeoma Ajunwa

In this podcast episode, Dr. Ifeoma Ajunwa, an Associate Professor of law and the Director of the Artificial Intelligence and Decision-Making ...

3 years ago

Intelligent automation and the rise of microfactories, with Amar Hanspal

In this podcast episode, Amar Hanspal, the CEO and founder of Bright Machines, talks about the rise of microfactories and intelligent automati...

3 years ago

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