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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Episode 504 - Azure Reliability SRE

Sadaf Khan joins Evan and Russell to explain and talk about Service Reliability Engineering in the Azure engineering group. Media file...

1 year ago

New Real-Time Intelligence in Microsoft Fabric | Event-based actions and insights

The new Real-Time Intelligence service in Microsoft Fabric makes it possible to quickly identify real-time indicators of issues as they occur,...

1 year ago

Episode 370 – Revisiting Microsoft 365 Copilot

The restrictions have been lifted for Microsoft 365 Copilot licensing and you can now purchase licenses in tenants with less than 300 users. W...

1 year ago

How Bing Chat Enterprise works with your data using GPT-4

How can your organization use generative AI with the right protections in place for your data today? Bing Chat Enterprise delivers built-in co...

2 years ago

Episode 343 – Microsoft Entra: The Podcast

In Episode 343, Ben and Scott start to tackle the great renaming of Azure Active Directory to Microsoft Entra ID (or MEID). Except for the pla...

2 years ago

Episode 340 – A little bit of DDoS in your life

In Episode 340, Ben and Scott talk about some of the takeaways from the recent DDoS attacks on the Azure Portal, a (new to them) Terraform mod...

2 years ago

Episode 332 – Copilot coming to a Microsoft 365 tenant near you

In Episode 332, Ben and Scott dive into the recent announcements around Microsoft 365 Copilot and its impending integration into the entirety ...

2 years ago

Episode 326 – Using Microsoft Teams to run study groups

In Episode 326, Ben and Scott take on a listener question about ways to run study groups using Microsoft Teams to study for certifications (or...

2 years ago

Episode 448 - Azure and OSS

In this episode, Sarah Novotny shares insights about Azure's collaboration with Open Source Software. The episode explores several resources r...

2 years ago

Microsoft Graph Data Connect with Nik Charlebois

Nik Charlebois returns to provide an update on Microsoft Graph Data Connect. Links from the show: Overview of Microsoft Graph Data Connect htt...

3 years ago

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