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Microsoft Dynamics 365 Customer Engagement: Latest articles

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Effective Strategies for Debugging Plugins in Dynamics CRM

In a recent interview, I was asked about debugging plugins in Dynamics CRM. The interviewer specifically wanted to know my approach to plugin ...

3 months ago

Route Optimization using maps with Dynamics 365 for Field Reps – Save Time, Fuel, and probably a client!

Field reps face the challenge of being punctual for client meetings, often spending more time in traffic and travelling than meeting with clie...

9 months ago

Query Hierarchical Data with Dynamics 365 SDK

Are you struggling to query hierarchical data in Dynamics 365 or DataVerse? Look no further! In this blog post, the author provides a step-by-...

9 months ago

Dynamics 365 CRM and SMS Integration for Smarter Sales, Marketing, and Customer Service Processes!

Messaging is a powerful tool for customer engagement, with 90% of messages read within the first three minutes of delivery. This immediacy mak...

11 months ago

Modernizing Contractor Capabilities: MechCo Group LLC Enhances Operations with Dynamics 365-backed Construction Management System

MechCo Group LLC, a local mechanical contractor in Rogersville, Alabama, has enhanced its operations with the implementation of a Dynamics 365...

11 months ago

How to get formula suggestions from AI by simply providing the expression in Dynamics 365 CRM

Dynamics 365 CRM has introduced a new datatype Formula to explore more on adding a Power Fx formula column into Dataverse. You can follow the ...

11 months ago

How Copilot Transforms Dynamics 365's Customer Service Hub

Dynamics 365 Customer Service Hub is a reliable companion for customer service agents that streamlines case management and elevates the custom...

1 year ago

Copilot for Dynamics 365 Sales

Microsoft's Copilot is revolutionizing the game for Dynamics 365 Sales users. This advanced productivity tool operates using AI-powered natura...

1 year ago

Webinar: With Business Process Checklist, create and enforce business-specific automated playbooks in Dynamics CRM!

Businesses across industries are using Microsoft Dynamics 365 CRM, and every business brings a different level of process complexity to CRM. S...

2 years ago

Active or inactive, that is the question?!?!

The blog post titled "Active or Inactive, That is the Question?!?!" on The CRM Ninja poses an intriguing question that the author explores by ...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest articles

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