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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Why Should You Use Kanban View in Dynamics 365?

Most CRM users don’t struggle because they lack data — they struggle because that data isn’t easy to act on. If you’ve ever scrolled end...

17 days ago

Best Practices for Setting Up Effective Alerts in Dynamics 365 CRM

Are you tired of missing important updates in your CRM system? Whether it’s a hot lead, a critical support ticket, or an overdue invoice...

24 days ago

How to capture user questions asked to Copilot in Dynamics 365 CRM using Power Automate

As Microsoft’s Copilot becomes an integral part of the Dynamics 365 CRM ecosystem, understanding how users interact with it has become essenti...

6 months ago

Try the agent call quality survey in Dynamics 365 Customer Service

In Dynamics 365 Customer Service, you can use the agent call quality survey to quickly pinpoint and address any issues that may be affecting y...

1 year ago

Check Dirty Fields or Forms in Dynamics 365

In this blog post, you'll learn how to check for dirty fields or forms in Dynamics 365 - a vital skill for any user of the platform. ...

4 years ago

We need to talk about... Dynamics 365 Release Wave 1 2024... Dynamics 365 Field Service

In this post, we'll delve into the upcoming features and functionalities in store for Dynamics 365 Release Wave 1 2024, with a focus on Dynami...

1 year ago

Announcing New Feature in Dynamics 365 Map: Live Chat for Better Communication with On-Field Agents

MappyField 365 has introduced a new feature called Live Chat that aims to improve communication between managers in the office and agents in t...

2 years ago

Announcing public preview of ESLint rules for Power Apps and Dynamics 365

If you're a developer working on Power Apps model-driven apps and Dynamics 365 CE, this public preview announcement is for you. You can now ta...

3 years ago

Integrate Mailchimp and Dynamics 365 CRM data seamlessly!