All Articles Videos Podcasts

Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Visualizing Data Models with Copilot in an ERD View – Part 2

Exploring the capabilities of Copilot within Microsoft Dynamics and Power Platform unlocks exciting possibilities for enhancing business appli...

1 month ago

Select record quickly inside Lookup control – Model-driven app /Dynamics 365

There is a small enhancement added to the Lookup Control as part of Release Wave 2. After performing a search for a specific record inside the...

5 months ago

Improved visualization and user experience of Organization Charts within Dynamics 365

Introduction: Managing your customer’s organizations by using organization charts can help you visualize their hierarchy and the relationships...

1 year ago

Create Form Submission and Event Registration Summaries in Dynamics 365 Marketing

Create Dynamics 365 Marketing form submission and event registration summaries (including custom registration fields) to use in timeline post...

1 year ago

Analyze the impact of AI-enhanced customer service with Copilot analytics

Copilot analytics in Dynamics 365 Customer Service offers deep insights into the operational impact of an organization’s investment in AI-enha...

1 year ago

Dynamics 365 Business Central Outage February 7, 2023 UTC

Hi, Readers.Dynamics 365 Business Central SaaS was down again early this morning Japan time.In this post, I would like to briefly share what I...

2 years ago

Omnichannel Real-time analytics reports (Preview) – Dynamics 365 Customer Service

The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Cent...

2 years ago

2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new ...

2 years ago

HCL Launches Dynamics 365 Intelligent Order Management Project

We share the story of a US-based product development, marketing, and sales organization that is partnering with HCL’s Microsoft Business Appli...

2 years ago

Comparing Segment and Dimension setup between Dynamics GP and Dynamics Business Central

This video explores the differences and similarities between Dynamics GP and Dynamics Business Central, specifically in terms of segment and d...

2 years ago

Previous Next

Microsoft Dynamics 365 Customer Engagement: Latest updates

Sidebar