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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Field Service – Configure Copilot summaries in Field Service

We are announcing the configure Copilot summaries in Field Service feature for Dynamics 365 Field Service. This feature will provide admins wi...

19 days ago

Business Central 2024 wave 2 (BC25): Set the default filename for the downloaded reports (Custom Filename For Report Export) – OnGetFilename event

Hi, Readers.Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. More details: General availability: Dynamics 365 Bus...

3 months ago

Can We Build Dynamics 365 Customer Engagement Reports With The Latest Version Of Visual Studio?

Reports are one of those familiar yet fiddly and always inconvenient things that those working with any of the Dynamics 365 Customer Engagemen...

3 years ago

2024 Wave 1 Release Notes: D365 Field Service

The 2024 Wave 1 release for Dynamics 365 CX is rapidly approaching, and in this article, the focus is on the new functionalities added to Dyna...

12 months ago

Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service

With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-dri...

1 year ago

Streamline Costs for Your Sales Team With Dynamics 365 Map

We use tools to improve productivity and reduce errors. For the sales team working on-field, low productivity or errors in finding the locatio...

1 year ago

Your Roadmap to Perfecting Field Service Operations With Dynamics 365 Map

Field Service is all about the tasks that businesses do, like setting up equipment, fixing it when it breaks, and regular checks to make sure ...

1 year ago

CX Reimagined Evolve your CRM Fireside Chat with Ray Wang and Liz Miller from Constellation Research

CX Reimagined Evolve your CRM Fireside Chat with Ray Wang and Liz Miller from Constellation Research

This post is a fireside chat featuring Ray Wang and Liz Miller from Constellation Research. The discussion is centered around reimagining Cust...

2 years ago

Collaborative customer support helps agents resolve issues faster

With most customer support agents now working remotely, the days of getting help from a peer in the next cubicle are over. Working in isolatio...

2 years ago

Confirm Dialog Box in PowerFX with Command Button for Model driven app in Dynamics 365 Power apps

Confirm Dialog Box in PowerFX with Command Button for Model driven app in Dynamics 365 Power apps

2 years ago

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