Microsoft Dynamics 365 Customer Engagement: Latest updates

Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools

We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. Th...

How Dynamics 365 Transforms Work Order Scheduling and Field Service Management?

How Dynamics 365 Transforms Work Order Scheduling and Field Service Management? Maulik Shah Tue, 04/15/2025 - 16:35 Body ...

Accelerating sales with unified data in the AI era

AI-powered customer profiling enables a shift from reactive decision making by sales teams to proactive customer engagement. The post Acceler...

Integrating AI into CRM: Key Features to Look for in a Modern Solution

Did you know that businesses integrating AI in CRM (customer relationship management) see a 50% boost in lead conversions and more than 70% in...

Empower agents to draft case-based knowledge articles with Copilot

Copilot is revolutionizing the way agents draft knowledge-based articles by harnessing the power of case data. With this tool, agents can easi...

Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services

In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and fro...

Billur Şamdancıoğlu on The MVP Show

In this episode of The MVP Show, Billur Şamdancıoğlu shares her journey as a Dynamics 365 F&O App Solution Architect and her experience as...

6 Ways to Boost Sales Performance With a CRM Mapping Tool

  Technology has simplified data processing in every possible way. Location data is one of the most important ways to improve sales perfo...