The power of proactive engagement in Dynamics 365 Contact Center
Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s a...
1 month ago
Microsoft Dynamics 365 Customer Engagement: Latest articles
Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
What’s New in Dynamics 365 CRM in 2025 Release Wave 1?
And it’s finally time — Microsoft has unveiled the 2025 Release Wave 1 for Dynamics 365 CRM. Each year, Microsoft releases two waves of ...
1 month ago
How to Create Mailchimp Email Campaigns Directly from Dynamics 365 CRM!
Marketers often struggle with switching between platforms to run and track email campaigns, leading to inefficiencies and lost opportunities. ...
4 months ago
Fixing the ‘The given key is not present in the dictionary’ error in Dynamics 365 CRM / Power Apps
In this blog post, we will learn how to understand and resolve the ‘The given key is not present in the dictionary’ error in Dynam...
6 months ago
Advanced Bot Protection in Dynamics 365 Customer Insights
Introduction In this blog, we will explore how advanced bot protection in Dynamics 365 Customer Insights works to safeguard your… The po...
10 months ago
How the “Regarding” field works in Microsoft Dynamics 365 CRM and the process for adding a custom entity to the “Regarding” lookup field.
Microsoft Dynamics 365 CRM is a powerful tool that allows you to associate records with other entities through the use of the "Regarding" fiel...
1 year ago
Dynamics CRM Web API C# Auto Refresh Access Token while performing API request to CDS
If you're working with Dynamics CRM Web API in C# and accessing it from your application, you might run into the issue of your access token ex...
2 years ago
What is Microsoft Dynamics CRM BPF and How Does it Optimize Business Processes?
Microsoft Dynamics CRM's Business Process Framework (BPF) is a versatile and customizable platform designed to streamline and optimize busines...
2 years ago
Modernized Case grid for Dynamics 365 Customer Service
Are you seeking to add a little extra flavor to your case views in Dynamics 365 Customer Service? If so, you'll be pleased to know that as of ...
2 years ago
Top 7 Reasons to choose CPQ for Dynamics 365 for Sales
Microsoft's Dynamics 365 Sales is a CRM platform known worldwide, offering sales teams the tools they need to connect and engage customers, no...
3 years ago
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