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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Field Service : Configure navigation

Ensuring users can quickly and easily access the features they need is key to adoption and productivity. Dynamics 365 Field Service supports m...

5 months ago

The autonomous enterprise: How generative AI is reshaping business applications

Today at Microsoft Build 2025, we’re excited to announce the new Model Context Protocol (MCP) servers for Microsoft Dynamics 365 ERP and CRM b...

7 months ago

Step-By-Step Guide to Use Brand Profiles in Emails: Enhancing Engagement in Customer Insights

In today’s digital landscape, email remains one of the most powerful tools for brand communication. Whether you’re reaching out to potential c...

1 year ago

Microsoft Dynamics 365 – Delete stub, unlicensed, and removed Microsoft Entra group users feature is now available

Microsoft Dynamics 365 now has a new feature that allows users to delete stub, unlicensed, and removed Microsoft Entra group users. This featu...

1 year ago

Comparing Microsoft Copilot for Sales and the Dynamics 365 App for Outlook

The Dynamics 365 App for Outlook has long been the choice for users wanting to work with their Dynamics in Outlook, but Microsoft are now reco...

1 year ago

Instantly Connect with Onfield Team in Dynamics 365 Mapping Tool

Why miss out on opportunities when you can provide instant support to the sales agent and change the game? If you are able to maintain proper ...

2 years ago

Set Customer Voice Survey Variables using Dynamics 365 Marketing

Sending Dynamics 365 Customer Voice surveys via Dynamics 365 Marketing is possible today already. Unfortunately it is not possible to set any...

4 years ago

Managing Business Territories with the Smartness of Location Intelligence within Microsoft Dynamics 365 CRM

Change is the only constant not just in lives but also in businesses. It takes moments for a unique product from a startup such as cookie doug...

3 years ago

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（September, 2022）

Cumulative Update (September, 2022) for Microsoft Dynamics 365 Business Central is now released. BC20: Release […]

3 years ago

2 New Features with SLAs in Dynamics 365 for Customer Service

There are two new items in the 2022 release wave 1 notes pertaining to SLAs in Dynamics 365 for Customer Service: Usability enhancements in SL...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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