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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Guide to Branding Your Dynamics 365 Live Chat Integration App!

When you spot that big yellow waving hello from afar in the sky, you instantly know there’s a McDonald’s nearby! Isn’t that right? What does t...

6 months ago

Reimagine Project Quotes with Enhanced Experience and Time Phased Estimates in Dynamics 365 Project Operations

The quote lines represent the high-level components of work being delivered, while the quote line details capture granular estimates, tying in...

8 months ago

Setup Copilot in a Model-driven app – Quick Review

If you're looking to enable Copilot in Dynamics 365 Model Driven App, this quick review can help guide you through the process. The blog post ...

1 year ago

Revolutionizing marketing workflows with Copilot in Dynamics 365 Customer Insights

In the ever-evolving landscape of generative AI, a copilot isn't just a companion that makes tasks that you’re already doing at work easier, b...

1 year ago

Retrieving Audit Data for a Specific Entity in D365 CE Using C#

If you're working with Dynamics 365 CE and need to retrieve audit data for a particular entity, this tutorial will show you how to do so using...

2 years ago

Use Application Insights to diagnose conversations in Dynamics 365 Customer Service

Application Insights, an extension of Azure Monitor, provides greater visibility into conversation-based operational telemetry in Dynamics 365...

2 years ago

How to hide Home, Recent & Pinned sections in Model-Driven App / Dynamics 365?

We will learn to hide Home, Recent & Pinned sections in Model-Driven App / Dynamics 365. Before we start, make sure to subscribe to CRM Cr...

2 years ago

10 Things to consider when Managing Enterprise Apps - Microsoft Dynamics 365 on Microsoft Cloud

Managing an enterprise application such as Microsoft Dynamics 365 on Microsoft Cloud can be a daunting task. Once the application is launched,...

2 years ago

5 Ways Dynamics 365 Portal Can Streamline Your Business Processes

As businesses continue to grow and evolve, it becomes increasingly important to have an efficient and effective way to manage customer interac...

2 years ago

Install Voice Channel in Omnichannel – Dynamics 365 Customer Service

Make sure all the prerequisites are in place – https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license#pr...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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