All Articles Videos Podcasts

Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Customer Feedback Survey Agent is now generally available

We are thrilled to announce that the Customer Feedback Survey Agent, powered by Microsoft Copilot Studio in Dynamics 365 Contact Center, is no...

1 month ago

CRM Trends in 2025

Introduction In an era where digital transformation dictates market dynamics, CRM (Customer Relationship Management) systems have emerged as m...

1 year ago

Use expanded Copilot for Service capabilities in your CRM

On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. The p...

1 year ago

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（March, 2024）

Cumulative Update (March, 2024) for Microsoft Dynamics 365 Business Central is now released. BC24 Public Preview: Not released yet. More detai...

1 year ago

Enable OneNote Integration for Dynamics 365 Sales environment

Since collaboration tools like Teams, SharePoints are a norm, so is OneNote. Here’s how you can enable OneNote Integration in your Dynam...

2 years ago

Dynamics 365 Logical Columns

Microsoft Dynamics 365 provides end-users with a robust set of tools to easily access, review, and relate their data. It also g...

2 years ago

Send Repeated Attachments in Dynamics 365 Email

If you often find yourself sending emails from Dynamics that require attachments, you are likely familiar with the pain points o...

2 years ago

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（June, 2023）

Cumulative Update (June, 2023) for Microsoft Dynamics 365 Business Central is now released. BC22: Released Updates for Microsoft Dynamics 365 ...

2 years ago

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（February, 2023）

Cumulative Update (February, 2023) for Microsoft Dynamics 365 Business Central is now released. BC21: CU04 (21.4) has not been released yet. R...

2 years ago

Dynamics 365 Plugin Assemblies. Single or Multiple? You decide!

Organizing and managing plugin assemblies for your Dynamics 365 projects can pose a challenge. While there may be an obvious need for multiple...

3 years ago

Previous Next

Microsoft Dynamics 365 Customer Engagement: Latest updates

Sidebar