Microsoft Dynamics 365 Customer Engagement: Latest updates

Microsoft Dynamics 365 Customer Experience Analyst : Configure relationship mappings on Sales tables

In Dynamics 365 Sales, relationship mappings on Sales tables define how data flows between related records, ensuring consistency and redu...

Dynamics 365 Field Service :Configure trades and trade coverages

In Dynamics 365 Field Service, Trades and Trade Coverages are used to define and manage technician specializations and the types of work they ...

WhatsApp, Text SMS, and Live Chat Integration – Dynamics 365 Omnichannel suite by Inogic!

As we step into the festive season of Christmas and New Year 2025, it’s time to rethink how you connect with your customers. In today’s custom...

Automating D365 Customer Voice responses deletion

Deleting Dynamics 365 Customer Voice survey responses automatically or programmatically is not supported by Microsoft at present, but this art...

{How to} Experience Copilot in an immersive widescreen mode in Dynamics 365 Sale App

If you're looking to take your Dynamics 365 Sales experience up a notch, then read on for a tutorial on how to enable Copilot in an immersive ...

Dynamics 365 Support: Navigating Microsoft’s Updates

Microsoft’s Dynamics 365, a powerhouse in the realm of business applications, constantly reinventing itself to meet the ever-changing de...

Harnessing Efficiency: Dynamics 365 Portal for Seamless NGO Operations

In an era marked by digital transformation, NGOs (Non-Governmental Organizations) play a crucial role in addressing societal challenges. Manag...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（March, 2023）

Cumulative Update (March, 2023) for Microsoft Dynamics 365 Business Central is now released. BC22: The public preview for Dynamics 365 Busines...

D365 CRM Entity Relationships

In this post, we delve into the different types of entity relationships in Microsoft Dynamics 365 CRM and offer insights into how they work. U...