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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Expanding SMS capabilities in Dynamics 365 Contact Center

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers a...

2 months ago

Dynamics 365 Field Service : Configure minimum charge amounts and durations

In Dynamics 365 Field Service, Minimum Charge Amounts and Minimum Charge Durations are important pricing configuration settings used to ensure...

5 months ago

{Do you know} Manage crew membership on daily basis on Dynamics 365 Field Service.

This post provides handy tips on how to manage crew membership daily basis using Dynamics 365 Field Service. Crews are bookable resources that...

1 year ago

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（April, 2024）

Cumulative Update (March, 2024) for Microsoft Dynamics 365 Business Central is now released. BC24: SaaS (Cloud): General availability: Dynamic...

1 year ago

How to Use the Live Chat Widget 2.0 in Customer Service Workspace

The Customer Service Workspace in Dynamics 365 now features an upgraded Live Chat Widget 2.0. This new version has advanced customization feat...

1 year ago

ISV Packaged Solutions vs Power Automate: Which One is Better for Your Dynamics 365 CRM Needs?

If you are a Microsoft Dynamics 365 CRM user, you might be wondering whether you should choose an ISV-packaged solution or a custom developmen...

2 years ago

Connecting the Dots: Dynamics 365 Portal in Manufacturing Management

Companies constantly seek innovative solutions to streamline operations and enhance productivity in the ever-evolving manufacturing landscape....

2 years ago

The Magic of Gamification in Microsoft Dynamics 365 CRM with Gamifics365!

2 years ago

What’s new in Dynamics 365 Marketing

As technology advances, customers’ expectations reach an all-time high. As a result, CRM technology has greatly evolved in recent years ...

2 years ago

The release plan for Dynamics 365 Business Central 2023 release wave 1 (BC22) is available now!!!

Hi, Readers.Early morning in Japan time today, the 2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform has been released! ...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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