How To Fix Email Always Being Dirty

Are you facing the issue of an email form showing as dirty even after it has been saved? If you're using JS on save, the simplest solution is to put a break point in the on save to see what attributes are dirty in the console window. However, if you cannot visually see any changes, then you can try looking at the requests either in the F12 Developer Tools or in Fiddler.

In case your email description contained some HTML that was inserted via a signature template, formatting differences might be causing the issue. The spaces after semicolons and colons in the tags might be removed, quotes around numbers might be removed, and blank characters might be encoded differently, all of which can cause the email form to show up as dirty. 

If you want to ignore formatting differences, you can use the supported solution explained in this post. The main function, called handleDescriptionAlwaysBeingDirty, is called onLoad of the form. It ensures that the description field is on the form, caches the initial value of the description, and sets the submit mode to “never”. Whenever the description is updated, either via a user or post save, the formatting is normalized to compare it with the normalized cached version. Finally, the submit mode is changed from “never” to “dirty”.

Note that this is not a perfect solution as it might not cover all possible formatting differences, but it works in most situations.

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