What’s new with Adoption Score and Experience insights in the Microsoft 365 admin center

As your organization continues to invest in Microsoft 365, we recognize the emphasis you place on driving and improving usage, adoption, and user satisfaction. The function of enterprise IT is expanding with new roles, often called Adoption Specialists, Digital Product Managers, or Workplace Technology Experience Managers, strategically focused on the need to improve your users’ digital experiences and realize maximum value from your digital investments. To support these new roles, we continue investing in such product experiences as Usage Reports, Adoption Score and Experience insights in the Microsoft 365 admin center to help our customers decide how to get the most out of their Microsoft investment.

Today, all commercial customers will have access to Adoption Score by default, available within the Microsoft 365 admin center under Reports. Now generally available, Group Level Aggregates in Adoption Score offers data segmentation by Azure Active Directory (Azure AD) attributes to help you better assess your adoption data by different areas within the organization. With Organizational Messages, now in Preview for all organizations using Adoption Score, you can use these insights to send relevant tips and guidance on usage best practices directly to your users. Additionally, Experience insights, now in Preview to customers with 2000+ licenses, can help you better support users and increase satisfaction.

As a foundation for Microsoft 365 metrics and actionable insights, Microsoft remains devoted to helping IT professionals empower employees with user-level privacy in place, and we are deeply committed to the privacy of everyone who uses our products. Within the People Experiences area of Adoption Score, metrics are available at the aggregated, organizational level only.

What’s new with Adoption Score

Adoption Score is now available for all commercial customers

Adoption Score is a set of metrics and tools offering you visibility into how your organization works with Microsoft 365, surfaces insights into where you can improve user experiences, and helps you act on these insights by delivering messages to users with tips and best practices. We're excited to share that Adoption Score is now available to all commercial customers and is enabled by default. To access Adoption Score, visit the Microsoft 365 admin center > Reports > Adoption Score to start using it today. To learn how to manage the experience, visit Privacy Controls for Adoption Score.

An image of the Adoption Score page in the Microsoft 365 admin center.

Assessing adoption by user segments with Group Level Aggregates

While Adoption Score offers metrics and insights across the entire organization, Adoption Specialists often need to segment this data by Azure AD attributes like Company or Department, or by geo regions like Country, State and City. This is especially true for large, distributed, and hybrid workforces. Now, with Group Level Aggregates in Adoption Score, IT Adoption Specialists can assess Microsoft 365 adoption insights by different areas of the organization and give more customized and relevant guidance to improve effectiveness. Group Level Aggregates is now generally available and can be enabled in just a few simple steps.

An image demonstrating the Group Level Aggregates dropdown menu on the Meetings insights page in Adoption Score in the Microsoft 365 admin center.

Empower users with usage best practices using Organizational Messages (Preview)

Organizational Messages in Adoption Score, currently in Preview, enables IT Adoption Specialists to deliver clear, actionable, and targeted messages in the flow of work.

Based on your adoption data within the People Experiences categories of Adoption Score, you will find suggested actions to help Microsoft 365 users in your organization improve their experience and maximize their productivity through usage best practices. These include reminders to use products or features that have recently been made available, reminders to use products on multiple surfaces, or recommended ways of working like using @mentions to improve message visibility to relevant colleagues.

An image demonstrating how to create a new Organizational Message within Adoption Score in the Microsoft 365 admin center.

An image demonstrating how Organizational Messages appear to end users in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.

An image demonstrating how to enable Organizational Messages in Adoption Score from the Settings menu in the Microsoft 365 admin center.

Updates to Experience insights Preview

Gain visibility into Microsoft 365 user sentiment with Experience insights (Preview)

Commercial customers with 2000+ licenses* now can also access Experience insights in Preview. With Experience insights, organizations gain visibility into sentiment, help article consumption, and usage of Microsoft 365 applications such as Outlook, Teams, SharePoint and more. This data is curated in a single view to help you identify and address issues that may hinder productivity or cause frustration for users. By understanding usage and sentiment of Microsoft 365 products, IT Adoption Specialists can make data-driven decisions to improve the overall user experience for Microsoft 365 users.

Experience insights offers several key features including the ability to measure and report app usage, understand sentiment from user-submitted comments across your organization, most viewed help articles by users within your organization, and training suggestions. These features empower IT administrators to proactively address issues and provide targeted training and support to users.

To ensure data privacy and compliance, Experience insights leverages the Microsoft 365 compliance framework and adheres to strict security standards. All data is aggregated and anonymized to protect individual user information.

By leveraging Experience insights, organizations can enhance the productivity and satisfaction of Microsoft 365 users, leading to better outcomes for the organization as a whole. Try Experience insights for Microsoft 365 today and unlock valuable insights to optimize your digital workplace.

Have questions about Adoption Score & Experience insights? Join our experts for a Microsoft 365 admin center Adoption Score & Experience insights AMA (Ask Microsoft Anything) on Monday, July 12th at 9:00 AM Pacific time.  RSVP at the event link and start posting your questions today! 

Continue the conversation by joining us in the Microsoft 365 community! Want to share best practices or join community events? Become a member by "Joining" the Microsoft 365 community. For tips & tricks or to stay up to date on the latest news and announcements directly from the product teams, make sure to Follow or Subscribe to the Microsoft 365 Blog space!

Footnotes:

*Office 365 and Microsoft 365 E3 and E5