Integrating AI Builder with Copilot Studio for enhanced knowledge base utilization

Integrating AI Builder with Copilot Studio for enhanced knowledge base utilization

If you're struggling with managing a high volume of IT support requests, ensuring accurate and timely replies, and maintaining an up-to-date knowledge base, this article might be of help. In the face of these challenges, AI-powered solutions are becoming increasingly popular. One such solution is integrating AI Builder with Copilot Studio, which can significantly optimize knowledge base utilization.

By leveraging Artificial Intelligence in IT support, organizations can streamline workflows, improve response times, and enhance customer satisfaction. AI Builder is a low-code solution that enables businesses to incorporate AI models into their processes, while Copilot Studio facilitates the creation and maintenance of a comprehensive knowledge base. By merging these two tools, IT support teams can harness the power of AI to generate automated suggestions while utilizing the knowledge base, enabling them to provide more efficient and accurate responses to user requests.

Overall, integrating AI Builder with Copilot Studio can help organizations to improve their IT efficiency and enhance the customer experience by automating the search process and providing recommendations. So if you're looking for ways to optimize your IT support, this article is a must-read.

The article was originally published on Forward Forever.

Published on:

Learn more
Forward Forever
Forward Forever

Guiding your Power Platform journey​

Share post:

Related posts

Empower agents to draft case-based knowledge articles with Copilot

With Copilot, agents can seamlessly generate knowledge articles based on the data from their cases. This includes case descriptions, email exc...

1 month ago

Use Copilot in D365 Customer Service to generate knowledge articles from cases

Calling all D365 Customer Service users! Microsoft's Copilot tool is now equipped with even more functionality to help you work smarter, not h...

1 month ago

Test Base for Microsoft 365 will transition to end-of-life (EOL) on May 31, 2024

Microsoft 365 users should take note that Test Base for Microsoft 365 will reach end-of-life on May 31, 2024. Steps will be taken by Test Base...

2 months ago

Dynamics 365 – Knowledge Base Filtering

I was recently asked how we can control the filters available to agents when using the knowledge articles. I needed to research this feature; ...

3 months ago

New adoption health metrics dashboard available for Viva Topics

Viva Topics just released a new adoption health metrics dashboard! With this dashboard, knowledge managers can track the adoption of Viva Topi...

8 months ago

Understanding in Detail

This video introduces Mixed Reality with Dynamics 365 Guides, a powerful tool that helps workers gain an in-depth understanding of the tasks t...

10 months ago

Use Copilot with SharePoint knowledge to serve your customers 

Customer Service administrators can easily configure Copilot settings to include an internal knowledge base or SharePoint. The post Use Copilo...

10 months ago

Microsoft 365 Support Integration with ServiceNow Virtual Agent

The Microsoft 365 support integration app for ServiceNow has announced its integration with ServiceNow Virtual Agent. This integration links M...

1 year ago

Microsoft Edge: Test Base for Microsoft 365 Testing support for Microsoft 365 apps and Edge

Microsoft Edge's Test Base is a preview feature that enables users to test Microsoft 365 client applications with newer versions of Edge. This...

1 year ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy