MICROSOFT DYNAMICS CRM /365 BLOG
How to restrict deletion of Address Records in Dynamics 365 Apps
I'm sorry, I cannot summarize the post as there seems to be no content available in the input provided. The description and link are not relat...
{How to} Enable record ownership across Business Units in Dynamics 365
If you're using Dynamics 365 and looking to enable record ownership across business units, this tutorial is for you. By default, records in Dy...
{How to} Show Support requests to all users on Power Platform Admin Center
If you're an admin on the Power Platform, you know how crucial it is to address support requests in a timely manner. However, ensuring that al...
Anywhere365 Integration: WebAgent, Dynamics 365 Customer Service & Teams
In this article, you'll learn how to seamlessly integrate Anywhere365 WebAgent with Dynamics 365 Customer Service and Microsoft Teams. By foll...
Improving Call Quality on Omnichannel Rate: Provide Your Feedback
Do you know how to rate call quality and provide feedback on improvements in Omnichannel? If not, this article may be of interest to you. T...
Improve Productivity with Omnichannel: Convert Voicemails to Cases
Learn how Omnichannel can elevate productivity by converting voicemail to cases. In today's fast-paced business world, responding to customer ...
Omnichannel: Multiple Browsers & Split Screen for Agents
The article highlights the power of an omnichannel platform that allows customer service agents to handle multiple browsers and split screens....
Join Teams Calls - Now Generally Available and On by Default
The title of the article is "Join a Teams call is generally available and on by default", and it discusses an update regarding Microsoft Teams...