Super apps for smart cities, with Shyam Sunder
Gemma Milne talks with Shyam Sunder from PayiQ about the growing trend of super apps and their impact on service delivery and the customer experience, and the implications they might have on the concept of connected cities.
Topics of discussion
- How mobile applications have become an integral touchpoint for customers and providers (03:33)
- The emergence of super apps (06:42)
- How to mitigate the risks of app consolidation (09:13)
- What makes the PayiQ system unique (12:55)
- Understanding MaaS (Mobility as a Service) (15:12)
- Exploring the concept of connected cities (17:29)
- How smart ticketing platforms have helped public transportation during the COVID-19 health crisis (21:31)
About Shyam Sunder:
Shyam is Vice President of Global Sales and Business Development at PayiQ. He is an industry influencer in connected automotive and MaaS (metal as a service). He has more than 15 years of experience in global partnerships and growth in mobility and automotive cybersecurity. Shyam is a research specialist in MaaS on transit and aggregation platforms and has also incubated early-stage mobility startups in Silicon Valley and Europe.
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Business is experiencing extraordinary change. Supply chains are shifting, customer needs are evolving, and businesses must adapt to survive. Join us on Connected & Ready as author and tech journalist Gemma Milne explores trends in how companies are adapting to a disrupted world, and preparing for tomorrow. Brought to you by Microsoft, Connected & Ready is a weekly conversation with business leaders about innovation, resilience, and our capacity to succeed.