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Dynamics Customer Service Solution 2.0

Dynamics Customer Service Solution 2.0
A while back I released a Customer Service solution to get a DEMO or Simple production system up and running withing an hour. Due to recent updates to email to case and templates, the solution I had created failed every time on installation. After a few weeks with Microsoft Support we sorted it out, and … Continue reading Dynamics Customer Service Solution 2.0

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CRM Keeper – Dynamics 365 Customer Engagement, CRM, Microsoft CRM, Dynamics CRM
CRM Keeper – Dynamics 365 Customer Engagement, CRM, Microsoft CRM, Dynamics CRM

Thomas Sandsør from Norway. Been working with Microsoft CRM (yes I still call it CRM) since 2007. I worked about 8 years as a consultant/architect, before I was asked to work for Microsoft building the partner channel for CRM. After 2 years at Microsoft I got the chance to start the CRM branch at Point…

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