Microsoft Power Virtual Agent: Latest updates

Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard

We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This fea...

Microsoft 365 admin center: Capacity pack support for SharePoint agent and Copilot tuning

Microsoft 365 admin center will introduce Capacity Pack support for SharePoint Agents and Copilot Tuning in late October 2025, allowing prepai...

Keep your agents organized: Create File Groups for better responses

When you’re building agents in Copilot Studio, adding knowledge sources is a key step in building your agent. One of the quick ways to a...

Microsoft Teams: Agent & bot support for Entra authentication in group chats

Agents & bots in group chats will now be able to authenticate through Entra. When an app requests a user’s Entra token in a group c...

How to block AI Agent in Copilot Chat and Microsoft 365

Copilot AI Agents are turned on by design in Microsoft 365 and Copilot Chat. Users can create, edit, and publish new Agents without much contr...

Introducing Microsoft 365 Copilot Tuning, multi-agent orchestration, and more from Microsoft Build 2025

Today at Microsoft Build 2025, we announced Microsoft 365 Copilot Tuning—a new, low-code capability in Microsoft Copilot Studio for every orga...

Episode 387 – Windows on ARM: Physical Hardware vs Virtual Machines, App Compatibility, and Other Considerations

Welcome to Episode 387 of the Microsoft Cloud IT Pro Podcast. In this episode, Scott and Ben dive into a discussion around Ben's newly purchas...

Introducing Private Link (Public Preview)

Microsoft is excited to introduce its new Private Link feature, which is now available for public preview. With Private Link, you can securely...

Fixed – Power Virtual Agents bots for voice not working (Dynamics 365 Customer Service Omnichannel)

We can configure aa PVA Bot for workstreams and when we install the voice channel demo, we can see a bot already configured for the demo works...