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Microsoft 365 Articles

Stay ahead in the digital workplace with our curated collection of Microsoft 365 blogs. Explore the latest updates, tips, and best practices to leverage the full potential of Microsoft 365 tools and enhance productivity, collaboration, and innovation in your organization.

Enhancing Customer Service Automation with AI Agents in Dynamics 365 CRM – Part 2

Article

Enhancing Customer Service Automation with AI Agents in Dynamics 365 CRM – Part 2

In Part 1 of this series, we explored how to eliminate inbox noise and automate case triage using AI Email Classification, ARC Rules, and the ...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 1 day ago 5

Article

Re: Power BI October 2026 Feature Summary

Be nice if the link to update power bi went to the link for the new power bi rather than a summary of the updates.

All Power BI Updates Blog posts 1 day ago 5

One Pipeline, Many Currencies: Multi-Currency in Dynamics 365

Article

One Pipeline, Many Currencies: Multi-Currency in Dynamics 365

I’ve seen it more than once: a pipeline report that adds up perfectly and is still wrong.…

Microsoft Dynamics 365 and Power Platforms Blog 1 day ago 3

Power Pages: Power Pages Copilot – Use Power Pages MCP server capabilities

Article

Power Pages: Power Pages Copilot – Use Power Pages MCP server capabilities

Power Pages MCP server enables makers to expose site data and operations through a secure, standardized interface compatible with AI clients. ...

M365 Admin 1 day ago 6

Power Pages: Administration and governance – Manage external authentication providers with granular controls

Article

Power Pages: Administration and governance – Manage external authentication providers with granular controls

Power Pages now lets you manage external authentication providers with environment-level governance controls and optional site-level exception...

M365 Admin 1 day ago 6

Power Pages: Administration and governance – Configure site analytics and server logging

Article

Power Pages: Administration and governance – Configure site analytics and server logging

Gain insights into your Power Pages site with integrated telemetry and analytics. Use Application Insights to monitor page views, form interac...

M365 Admin 1 day ago 7

Power Automate: Desktop flows – Export work queue items to CSV

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Power Automate: Desktop flows – Export work queue items to CSV

You can now export work queue items directly from the Automation Center portal. A new option available in the Work Queues experience lets you ...

M365 Admin 1 day ago 6

Power Apps: Model-driven apps – Use row summaries in US Government clouds

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Power Apps: Model-driven apps – Use row summaries in US Government clouds

Row summaries are expanding to supported US Government clouds, giving users in regulated environments access to AI-generated insights that hel...

M365 Admin 1 day ago 6

Microsoft Viva: Conversation Analytics

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Microsoft Viva: Conversation Analytics

Conversation analytics updates are coming to Microsoft Viva Engage, giving communicators richer signals to understand how audiences engage wit...

M365 Admin 1 day ago 6

Microsoft Teams: Explicit consent for recording & transcription in one-to-one PSTN calls

Article

Microsoft Teams: Explicit consent for recording & transcription in one-to-one PSTN calls

Microsoft Teams will support explicit consent for participants connected through the public switched telephone network (PSTN) in one-to-one ca...

M365 Admin 1 day ago 7

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