Microsoft Dynamics 365 Marketing Insights: Latest updates

Manage time-off requests with Dynamics 365 Contact Center 

Dynamics 365 Contact Center provides an intuitive solution enabling service representatives to request, track, and manage their leave seamless...

Forecasting case and conversation volumes in Dynamics 365 Contact Center

Dynamics 365 Contact Center now includes advanced forecasting capabilities that enable organizations to predict case and conversation volumes ...

Work smarter with Microsoft Copilot in Dynamics 365 Business Central

If you want to work smarter and maximize productivity, look no further than Microsoft Copilot in Dynamics 365 Business Central. This innovativ...

{Do you know} Enhancements in email composition experience for agents in Dynamics 365 Customer Service

If you're an agent on Dynamics 365 Customer Service, here's some great news for you! Enhancements have been introduced to improve the email co...

Use Copilot to create a journey – Dynamics 365 Marketing

We can make use of Copilot to create a journey for us, using everyday conversational language. To enable it, navigate to Settings >> O...

Fixed – The domain where this form is embedded might not be enlisted as a domain record for externally hosted forms in Dynamics 365 Marketing

Recently we were getting the below issue for our Marketing Forms hosted on an external website on a particular authenticated domain. The pages...

CRM in Airlines: Flying High with AI and Microsoft Dynamics 365

In this article, we explore the benefits of implementing a Customer Relationship Management (CRM) system in airline businesses, and how Micros...

Understanding Dynamics 365 Sales

Do you use a CRM to manage your sales? Is that Dynamics 365 sales ? Well, yes or no, you should read this to learn how top sales professionals...

2022 release wave 2 plans for Dynamics 365 and Power Platform now available 

Microsoft has unveiled their plans for the 2022 release wave 2, which will introduce hundreds of new features and enhancements for Dynamics 36...

Charts and Dashboards in Dynamics 365

Are you using Microsoft Dynamics 365 and wondering how to best utilize charts and dashboards for reporting and data analytics? In this post, t...