How to Automate Post-Case Resolution Surveys in Dynamics 365 with Copilot and Power Automate (Preview)
Exceptional customer service doesn’t end when a support ticket is closed. In many cases, the most insightful feedback comes after the re...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Exceptional customer service doesn’t end when a support ticket is closed. In many cases, the most insightful feedback comes after the re...
In Microsoft Dynamics 365 Sales, the Product Catalog serves as a centralized framework for managing all the products and services a business o...
We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general ...
Table of Contents Introduction The gap between rhetoric and reality is closing with Artificial Intelligence (AI) taking on every aspect…...
It’s a very fair question, but it does depend on what you’re trying to achieve and what you’ll use the application for. Starting with Dynamics...
Hi, Readers.Early morning in Japan time today, the 2024 release wave 2 plans for Microsoft Dynamics 365 and Power Platform has been released! ...
Inadvertently deleting important data can be a nightmare, but Microsoft Dataverse and Dynamics 365 are making it easier for users to recover a...
Hi, Readers.Today I would like to briefly talk about whether we can skip/ignore field validation errors in Business Central. Business Central ...
In this post, the Microsoft Dynamics 365 Blog shares the stories of customers who have migrated to Dynamics 365. Many organizations that opera...
In this post, you'll learn how to display a confirmation dialog in Dynamics 365 using JavaScript, along with its different properties. The dia...
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