Try the AI agent activity feed in Dynamics 365 Customer Service
Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rap...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rap...
In Dynamics 365, JavaScript plays a crucial role in customizing forms and enhancing the user experience. One useful function in D365 form scri...
Changing the data type of a field in Microsoft Dynamics 365 CRM is a common requirement, especially when you need to ensure data consistency a...
Create a service principal with Power Platform CLI Stephane Pelhatre Thu, 03/28/2024 - 14:46 Body Create a service princ...
In the age of personalized customer service, it is increasingly difficult for businesses to meet the demand without a large workforce. Microso...
If you're using Copilot Studio in conjunction with Dynamics 365 Customer Service, then it's essential to understand what's happening in the ba...
For many businesses, field service or presence makes or breaks the business. Their business includes in-person interaction with the client. M...
Today we have a quick and easy X++ post where we’ll learn how to create an encrypted field in Dynamics 365 Finance and Operations. Creat...
In the world of enterprise, routing work-related records to their destined endpoint is vital for efficient workflow management. This is especi...
In Dynamics 365, Microsoft continually introduces new features that offer fresh opportunities for customization and overcoming existing limita...
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