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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Elevate service automation with timeout rules for automatic actions

As organizations continue to scale out digital customer service, the need for reliable automation grows. Timeout rules for automatic actions h...

1 month ago

Learn how to customize Copilot in D365 Field Service (preview)

A few days ago I came across an article on learn.microsoft.com that explained how to streamline inventory visibility in Dynamics 365 Field Ser...

3 months ago

Dynamics 365 Customer Insights – Journeys – Collect extra customer info without updating your data model

We are announcing the ability to collect extra customer info without updating your data model in Dynamics 365 Customer Insights – Journeys. T...

4 months ago

Proactive SLA Risk Notifications in Dynamics 365 Field Service Using Power Automate & Plugins

In the world of Field Service, maintaining Service Level Agreements (SLAs) is critical for customer satisfaction and compliance. But technicia...

6 months ago

Dynamics 365 Business Central: Can we create a Sales Quote without a customer and items?

Hi, Readers.Today I would like to briefly talk about whether we can create a Sales Quote without a Customer and items in Business Central? I w...

1 year ago

Dynamics 365 CE and Shopify Integration Options

If you're seeking to integrate Dynamics 365 Customer Engagement (CE) with Shopify, there are numerous options available. For those unfamiliar ...

2 years ago

Microsoft Dynamics 365 Field Service: A perfect handout for Resource Scheduling Management

Bienvenido de nuevo or Welcome Back! To what you ask? Well, over the past couple of weeks, we have been indulging in a fun series that ...

2 years ago

When a new record is created in Dynamics 365 CRM, send an SMS

This tutorial explores how to set up a Power Automate flow that sends an SMS every time a new record is created in Dynamics 365 CRM. By trigge...

3 years ago

Dynamics 365 & Power Platform updates - Customer Insights & Power BI

The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to ...

3 years ago

Customers share their stories on migrating to Dynamics 365

In this post, the Microsoft Dynamics 365 Blog shares the stories of customers who have migrated to Dynamics 365. Many organizations that opera...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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