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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How Microsoft Agent 365 works

Bring AI agents directly into your daily workflows with Microsoft Agent 365. Agents have their own identity, email, OneDrive and Teams presenc...

7 days ago

Copilot now included with Word, Excel, PowerPoint, Outlook & OneNote | Microsoft 365 & Office 365

Work efficiently using Microsoft 365 Copilot Chat, now available directly in Word, Excel, PowerPoint, Outlook, and OneNote for everyone with a...

2 months ago

How to set up agents and Microsoft 365 Copilot Chat now included with Microsoft 365

Get AI-powered assistance using Copilot Chat and agents in Microsoft 365 without a Microsoft 365 Copilot license. Research faster, analyze fil...

10 months ago

How Sales Copilot Works & How To Set It Up

Close sales deals quickly and efficiently with the new generative AI powered Sales Copilot. It provides an intelligent natural language interf...

2 years ago

Episode 473 - Azure Arc

In this episode, Vishwas Lele, the CTO of Applied Information Sciences, sheds light on the history and features of Azure Arc. The service enab...

2 years ago

A Lesson on Leadership

Deb Cupp, President of Microsoft Americas, joins Ann on this week's episode of Afternoon Cyber Tea. Deb is responsible for delivering Microsof...

2 years ago

How to get ready for Microsoft 365 Copilot

Get information ready for search, put key prerequisites in place, and assign licenses to prepare for the next transformation in how we work wi...

2 years ago

Use Natural Language & Prompts with AI Models | Azure OpenAI Service

For your next application, leverage large-scale, generative AI models with a deep understanding of language and code, using Azure’s OpenAI ser...

3 years ago

Episode 310 – Azure Quota API and Bastion shareable links

In Episode 310, Ben and Scott discuss the preview of a new API for managing your Azure resource quotas using the Azure Quota Service API. They...

3 years ago

Episode 273 – On-demand capacity reservations with Site Recovery

In Episode 273, Ben and Scott talk about on-demand capacity reservations for Azure Virtual Machines and how they can be leveraged with Site Re...

3 years ago

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