Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Dataverse, a view is a saved definition of how data from a table is presented to users. Views determine which columns (fields) are displaye...
In Dataverse, a form is the user interface that allows people to view, create, and edit records in a table. Forms display fields, related data...
A Business Rule in Dataverse is a no-code way to apply logic and enforce validations directly on data and forms, ensuring consistency across a...
Delivering timely, high-quality support requires more than skilled customer service representatives. It demands smart, real-time task assignme...
In this blog, we will examine how Dynamics 365 Email Engagement can revolutionize your sales process by offering real-time insights into how r...
Imagine a customer service team at a busy call center handling a flood of new requests and inquiries. Each record, including service requests ...
Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...
In Dynamics 365 Business Central, changing from essential to premium is a common task that many users may be working on. Often, new technician...
Recent issues with the Microsoft 365 Developer Program instant sandboxes are now resolved. Members setting up a new sandbox were unable to sig...
Microsoft Viva introduces Viva Glint, which allows for improved self-service and bulk uploads of customer permissions for easier access. This ...
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