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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Transforming how organizations run rental operations with Dynamics 365 ERP

Rental operations succeed when every handoff--from quoting to return--is coordinated and timely. The forthcoming capabilities bring structure ...

1 month ago

The Ultimate Guide to Row-Level Filtering in Dynamics 365 Customer Insights – Data

Working with massive datasets in Microsoft Dynamics 365 Customer Insights-Data can be challenging. If you’re dealing with millions of records ...

2 months ago

Microsoft Dynamics 365 Customer Experience Analyst : Configure lead and opportunity status reasons

In Dynamics 365 Sales, lead and opportunity status reasons provide clarity on why a record was closed in a particular way, helping organi...

3 months ago

Microsoft Dynamics 365 Customer Experience Analyst : Create or modify a table

In Microsoft Dataverse, a table is the fundamental building block used to store and manage data, similar to a database table. Each table consi...

4 months ago

AI-Powered WhatsApp Messaging in Dynamics 365 CRM: The Future of Customer Engagement!

Do your customers expect instant replies on WhatsApp? They probably do! and missing that window can mean losing a lead or frustrating a loyal ...

5 months ago

Generate Summary with Copilot in Dynamics 365 Field Service Mobile App (Part II)

In the field service industry, timely and accurate information is essential for ensuring operational efficiency. The Dynamics 365 Field Servic...

1 year ago

Omni-channel real-time personalization with Dynamics 365 Customer Insights and Optimizely

The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personaliza...

1 year ago

Omnichannel for Customer Service Training – March 2023

Omnichannel for Customer Service is part of the Microsoft Digital Contact Center Platform, a comprehensive solution for contact centers. This ...

2 years ago

MappyField 365: A Fun Dive into Geospatial Visualization of Dynamics CRM Data

Looking for a fun and visual way to dive into Dynamics CRM data? Look no further than MappyField 365! This tool allows you to visualize custom...

2 years ago

How to – Configure Voicemail Workstream and Queue – Dynamics 365 Customer Service

When we configure the Voice demo, we can see 2 workstreams and queues created for Voicemail one for individuals other for voicemail of type gr...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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