Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Teams Collaboration in Dynamics 365 Sales enables seamless communication and teamwork directly within the sales process, allowing sellers to c...
A forecast is a forward-looking projection that helps organizations anticipate future outcomes based on historical data, trends, and current p...
We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...
In Dynamics 365 Field Service, Requirement records represent the work that needs to be done—such as a maintenance task, installation, or inspe...
Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...
If you're a Dynamics 365 Business Central user struggling to use the standard customerPayment API to retrieve customer payments, this post is ...
Unlocking customer insights is essential for any business looking to boost customer service and profitability, and this Power BI showcase does...
Dynamics 365 Customer Portal is a powerful tool that allows businesses to provide their customers with self-service access to information and ...
We recently announced the unified Customer Service admin center, which consolidates administration experiences across the Microsoft Dynamics 3...
Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...
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