Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
The Timeline control in Dynamics 365 Sales is a powerful component that gives users a single, consolidated view of all customer interactions r...
A Purchase Order (PO) in Dynamics 365 Field Service allows organizations to manage the procurement of products and services needed for work or...
Tired of Missing Important CRM Updates? If you’re using Dynamics 365 CRM, chances are you’ve experienced the frustration of missin...
Work orders are at the heart of Dynamics 365 Field Service. They represent service requests or jobs that need to be completed—whether it's a r...
You might remember my article from February, where I gave a sneak peek at the new features coming in the 2025 Release Wave 1 for Dynamics 365 ...
Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...
In this blog post, you'll learn about Voice of Customer, a powerful tool in Dynamics CRM 2016 that enables businesses to capture valuable cust...
Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated. The post Build your Copi...
In a bid to simplify administration for Dynamics 365 Customer Service, Microsoft have introduced a new Customer Service Admin Center app. Why ...
Introduction:Â Customer service is more than just solving customer issues or answering the phone with a smile. It is closely… The post H...
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