Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
The Timeline control in Dynamics 365 Sales is a powerful component that gives users a single, consolidated view of all customer interactions r...
A Purchase Order (PO) in Dynamics 365 Field Service allows organizations to manage the procurement of products and services needed for work or...
Tired of Missing Important CRM Updates? If you’re using Dynamics 365 CRM, chances are you’ve experienced the frustration of missin...
Setting up and using a one-time call in Dynamics 365 Remote Assist allows field technicians to collaborate with external experts or customers ...
You might remember my article from February, where I gave a sneak peek at the new features coming in the 2025 Release Wave 1 for Dynamics 365 ...
In Dynamics 365 CRM (Customer Engagement), Security Roles are used to manage access to data and functionality. They define what users can see ...
Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...
For any organization using Dynamics 365 Field Service, the ability to efficiently allocate resources can make all the difference in meeting cu...
Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365...
Introduction: Customer service is more than just solving customer issues or answering the phone with a smile. It is closely… The post H...
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