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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Episode 415 – Diving Into Ignite 2025 for IT Pros and AI Agent Management

Welcome to Episode 415 of the Microsoft Cloud IT Pro Podcast. Ben and Scott discuss the major announcements from Microsoft Ignite 2025, focusi...

1 month ago

How Microsoft 365 Copilot can work with your external data

Bring external data into your Microsoft 365 Copilot experience to ground generative AI results using connectors and plugins. Use Microsoft Gra...

2 years ago

Episode 348 – You get a subscription, and you get a subscription, and you get a subscription!

In Episode 348, Ben and Scott start the discussion focusing on the shifting dynamics of open-source tool access for customers, particularly in...

2 years ago

Can cross-cloud data analytics be easy? | Microsoft Fabric

Work with your data in place, wherever it resides, with Microsoft Fabric, our next generation data analytics service powered by one of the fir...

2 years ago

Power BI integration with Microsoft 365 apps & Sharing Improvements

Find and use Microsoft Power BI updates through native installation with Microsoft 365 apps. Collaborate on reports and datasets as you work i...

3 years ago

Azure Virtual Desktop Essentials | Intro and Full Tour

This is Microsoft’s cloud VDI solution with centralized security, management, and scalability built-in. It's an efficient and flexible approac...

3 years ago

Azure Virtual Desktop Essentials | Intro and Full Tour

This is Microsoft’s cloud VDI solution with centralized security, management, and scalability built-in. It's an efficient and flexible approac...

3 years ago

Power BI integration with Microsoft 365 apps & Sharing Improvements

Find and use Microsoft Power BI updates through native installation with Microsoft 365 apps. Collaborate on reports and datasets as you work i...

3 years ago

Episode # 77 – How do you use Microsoft Forms

In this episode, you'll learn how to effectively use Microsoft Forms to gather valuable feedback and insights from your audience. Microsoft Fo...

3 years ago

Episode 275 – Azure File Migration program with Karl Rautenstrauch

In Episode 275, Scott sits down with Karl Rautenstrauch, a Principal Product Manager at Microsoft to discuss the new Azure File Migration prog...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

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