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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Deep dive on Declarative copilots in Copilot for M365 with Sebastien Levert

In this episode Jeremy Thake talks to Sebastien Levert about Declarative copilots. They talk about the user experience, how you can build them...

1 year ago

Copilot extensibility Build 2024 news follow up with Andrew Connell

This episode Jeremy Thake and Andrew Connell catch up to discuss all the Copilot extensibility news from the Microsoft Build 2024 conference i...

1 year ago

Risk and Resilience in the Modern Era

Roland Cloutier, principal at the Business Protection Group, an executive cybersecurity advisory firm, joins Ann on this week's episode of Aft...

2 years ago

Partner showcase: Syskit with Hrvoje Bagaric

This week Ayca Bas and Jeremy Thake talk to Hrvoje Bagaric about Syskit's journey on the Microsoft 365 platform. Visit their web site to read ...

2 years ago

Power BI integration with Microsoft 365 apps & Sharing Improvements

Find and use Microsoft Power BI updates through native installation with Microsoft 365 apps. Collaborate on reports and datasets as you work i...

2 years ago

How to Build and Deliver Apps Fast and Scalable with Azure Container Apps

Build and deploy container-based apps and microservices at scale, with the new fully managed Azure Container Apps service. Jeff Hollan, server...

3 years ago

Single SIM-enabled Number for Teams calls, Mobile & Desk Phones

The new Teams Phone Operator Connect Mobile service is an industry first that lets you use a single SIM-enabled mobile phone number across you...

3 years ago

Episode 294 – Microsoft Purview with Erica Toelle

In Episode 294, Ben sits down for a chat with Erica Toelle about Microsoft Purview. They start out by discussing Information Governance and Da...

2 years ago

Episode 423 - Azure Cache for Redis

In episode 423 of the AZ Podcast, Kyle Teegarden, a Senior PM in the DevDiv group, updates listeners about Azure Cache for Redis, highlighting...

3 years ago

Why inclusion is leadership, with Ruchika Tulshyan

Gemma Milne hosts Ruchika Tulshyan, founder and CEO of Candour, in this informative discussion about the importance of inclusion in leadership...

4 years ago

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