Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Microsoft Dataverse, customer profiles and segments play a crucial role in delivering personalized experiences and targeted business strate...
Work Assignment in Dynamics 365 ensures that incoming records—such as leads, opportunities, or cases—are automatically distributed to the righ...
In any field service organization, managing parts and products effectively is crucial for operational excellence. One of the key scenarios in ...
In the world of field service management, tracking how much time technicians spend on each job is critical for understanding cost, improving p...
Back in February, I shared some of the new features that are coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact C...
Implementing Dynamics 365 Remote Assist with Dynamics 365 Field Service empowers frontline technicians to collaborate in real-time with remote...
Microsoft Copilot in Dynamics 365 Customer Service is an AI tool that helps customer service agents work faster and smarter. It takes care of ...
The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...
In this blog post, Malla Reddy Gurram (@UK365GUY) shares insights into managing postal codes globally on Dynamics 365 Field Service. Efficient...
Get a sneak peek into the upcoming features of 2023 Release Wave 1 for D365 Customer Service with this comprehensive review of the documentati...
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