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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Create empathetic agents with HD voices in Dynamics 365 Contact Center

In today’s fast-paced digital world, customer experience is paramount. Businesses are constantly seeking innovative ways to engage with ...

4 months ago

Future-Proof Your Dynamics 365 With Must-Have Add-Ons for 2025

Modern CRMs, such as Microsoft Dynamics 365, are evolving rapidly to support smarter, AI-enabled customer engagement. And so are organizations...

6 months ago

Webinar: Master CRM with Mind Maps and Kanban Boards: Smart Visualization Techniques for Dynamics 365!

Understanding complex Dynamics 365 CRM data can feel like navigating through a tangled web. With intricate relationships between records and a...

1 year ago

Interview Questions and Answers Dynamics 365 CE and Power Platform – Ultimate Guide

In today's business landscape, Dynamics 365 Customer Engagement (CE) and the Power Platform have emerged as game-changing tools that have tran...

1 year ago

Route Optimization using maps with Dynamics 365 for Field Reps – Save Time, Fuel, and probably a client!

Field reps face the challenge of being punctual for client meetings, often spending more time in traffic and travelling than meeting with clie...

1 year ago

Microsoft 365: Microsoft 365 Backup

Microsoft 365 Backup Service is a cross-product solution spanning OneDrive, SharePoint, and Exchange Online designed to provide customers with...

2 years ago

Business Central 2023 wave 2 (BC23): Generate a customer statement only with open entries (Statement Style)

Hi, Readers.The public preview for Dynamics 365 Business Central 2023 release wave 2 (BC23) is available. Learn more: Link. I will contin...

2 years ago

2023 Wave 2 Release Notes: D365 Field Service

The release notes for the second wave of 2023 have been announced, and in this article series, you will get to know about the new features and...

2 years ago

SLA – Recalculate on reactivation of cases

I have blogged a few times about capabilities around service level agreements (SLAs) within Dynamics 365 Customer Service! This time I plan to...

2 years ago

CONFIRM DIALOG IN DYNAMICS 365 JAVASCRIPT

In this post, you'll learn how to display a confirmation dialog in Dynamics 365 using JavaScript, along with its different properties. The dia...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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