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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Create empathetic agents with HD voices in Dynamics 365 Contact Center

In today’s fast-paced digital world, customer experience is paramount. Businesses are constantly seeking innovative ways to engage with ...

4 months ago

General Available: Dynamics 365 Business Central 2025 release wave 1 (BC26)

Dynamics 365 Business Central 2025 wave 1 (BC26) is generally available. New customers will automatically get the latest builds of Business Ce...

9 months ago

Time Zone Labels in Dynamics 365 Customer Insights - Journeys Events

There is a magical The ‘Event time zone’ field in Dynamics 365 which is used for Events in Customer Insights - Journeys. Technically speaking...

1 year ago

Key Enhancements to your Favourite WhatsApp + Dynamics 365 Integration App You Can’t Miss

A customer reaches out to your support team with a question about their recent purchase. As a dedicated agent, you receive an instant notifica...

1 year ago

Dynamics 365 Business Central: Save the Work Description (multiline text) to the Attachments (Document Attachment)

Hi, Readers.We discussed Dynamics 365 Business Central: Conversion between Blob data type and Media/MediaSet data type the other day. Then I r...

1 year ago

Dynamics 365 Business Central: How to use filter expressions in API related resource ($expand)

If you're a Dynamics 365 Business Central user, you may have been pondering how to use filter expressions in API related resources ($expand). ...

1 year ago

What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2

What's new in Dynamics 365 Field Service Mobile app in 2023 Wave 2. Discover the latest updates and enhancements to the Field Service Mobile ...

2 years ago

Let’s Master Field Service: A Complete Handbook

“Field service is the lifeline of any business that relies on equipment” – John Smith, CEO of Acme Corporation Field service is a broad...

2 years ago

Customer service is a (Microsoft) Teams sport

With the enhancements in this release wave, Teams collaboration features (embedded chat, swarming, and Teams meeting integration) are even mor...

2 years ago

What is the Impact of MS CRM Workflow Automation on Efficiency Improvement?

Microsoft Dynamics CRM is an advanced customer relationship management system that empowers businesses with a range of tools to optimize their...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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