Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to export audience segments and insights to popular ad platforms and other destinations in Dynamics 365 Customer...
We are thrilled to announce the General Availability (GA) of the new User Experience (UX) in our Field Service Mobile (FSM) application! We he...
Within Microsoft's Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In t...
Recently we saw a few of our agents were not receiving the calls/notification for incoming conversations. Apart from checking the Routing Diag...
Developing custom solutions for the powerful customer-relationship management platform, Microsoft Dynamics CRM, can be a complex and time-cons...
If you're a sales manager in an IT company, it can be challenging to maintain standard procedures while advising executives on best practices ...
If you are looking to streamline your business processes in Microsoft Dynamics 365 CRM, the new Business Process Checklist app is the tool you...
With most customer support agents now working remotely, the days of getting help from a peer in the next cubicle are over. Working in isolatio...
In any Microsoft Dynamics implementation, you need data. Without good data, you cannot get what you need from Dynamics or any ot...
If you're using Microsoft Teams and Dynamics 365, this blog can help you keep track of linked chats and activities. By tracking linked chats i...
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