Microsoft Dynamics 365 Customer Engagement: Latest updates

Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence

We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...

Dynamics 365 Customer Insights – Journeys – Automate scalable journey creation with the journey API

We are announcing the ability to automate journey creation by using templates, existing segments, and messages in Dynamics 365 Customer Insigh...

Empower agents to draft case-based knowledge articles with Copilot

With Copilot, agents can seamlessly generate knowledge articles based on the data from their cases. This includes case descriptions, email exc...

Announcing automatic Copilot enablement in Customer Service

Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365...

F&O alert emails in Power Automate

If you're using Dynamics 365 F&O to manage your business, this post is going to come in handy. The alert framework in Dynamics 365 F&O...

Opening a Custom page to capture entity details for Case Rejection in Dynamics 365 CE

Hi Folks, In this blog post, I will talk about implementing a custom page for your implementations. Thank you very much Gopinath Vinothkumar f...

Making Viva Sales yours

Microsoft Viva Sales is a seller experience application that uses Outlook (and Teams) to automatically capture, access, and register data into...

How Microsoft Dynamics 365 CRM helps build a sustainable travel outlook for your business!

Hi, come meet Tim. Tim is the Accounting wizard at the Family owned business, Zenith Tech. While settling the accounts for the month he was fl...

Ashley Steiner on The MVP Show

In this podcast episode, Ashley Steiner, an independent consultant specializing in Dynamics 365 Sales and Dataverse integration, joins the sho...