Microsoft Dynamics 365 Customer Engagement: Latest videos

2024 Release Wave 2 Teaser for Dynamics 365 and Power Platform

How to streamline sales and marketing with Copilot

In this video, you'll learn how Copilot can streamline sales and marketing processes to improve the customer experience. Lori Lamkin, Corporat...

How to amplify contact centers and field service operations with AI

In this video, Jeff Comstock, Corporate Vice President of Dynamics 365 Customer Service, discusses the transformative power of Copilot in enha...

Copilot for Dynamics 365: Secure & Responsible AI | Architecture Overview

This video provides an overview of how Copilot architecture works and how it contributes to responsible AI principles in Dynamics 365 and Powe...

Master Dynamics 365 Business Central with Kim Dallefeld | Path to MVP

In this informative video, Dynamics 365 Business Central expert Kim Dallefeld provides valuable insights on how to master Dynamics 365 Busines...

How to use the NEW Org Chart in Dynamics 365 Sales

Dynamics 365 Customer Service – 2022 Release Wave 2 Launch

How to Increase Productivity by Unifying Sales & Marketing in CRM with ClickDimensions.

In this video, you'll learn how to unify your sales and marketing efforts in CRM with the help of ClickDimensions, a popular marketing automat...

Replicate Dynamics 365 CRM Security Model in SharePoint with Seamless Document Management!

Comparing Segment and Dimension transaction and reporting between Dynamics GP and Business Central

In this video, you'll discover how to achieve similar posting for segmented chart of accounts between Dynamics GP and Business Central. By mas...