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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Evolving the Dynamics 365 ERP Model Context Protocol (MCP) Server

Microsoft is extending that foundation with two major advancements: The Dynamics 365 ERP MCP server is evolving from static to dynamic. This...

25 days ago

Copilot Studio 101: Extend Dynamics 365 F&O Copilots

Kick off a hands-on series on Copilot Studio for Dynamics 365 F&O. See what it is, the setup you need, how it uses Dataverse, built-in co...

3 months ago

Dynamics 365 Field Service : Create and configure required product and service types

In Dynamics 365 Field Service, Product Types and Service Types play a critical role in defining what is delivered to the customer—whethe...

6 months ago

Customize Dynamics 365 Sales Agents with your data sources and taxonomy

This week at Microsoft Ignite, we announced new capabilities to further enhance your agents by grounding them in your company’s unique data an...

1 year ago

Use expanded Copilot for Service capabilities in your CRM

On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. The p...

1 year ago

Boost Data Accuracy Clean Up Duplicate CRM Records in Bulk.#msdyn365 #dataduplication #crm #app

Duplicate CRM records are a common problem that can cause serious issues, such as customers receiving multiple copies of marketing communicati...

1 year ago

How to restrict deletion of Address Records in Dynamics 365 Apps

If you are trying to learn the ropes of Dynamics 365 Apps, a common challenge you might face is restricting deletion of Address Records. Howev...

1 year ago

Associate emails to multiple records (preview)

If you're working with Dynamics 365 CX, you may have encountered issues with only having the ability to relate activities to one row or record...

1 year ago

Dynamics 365 Plugin Assemblies. Single or Multiple? You decide!

Organizing and managing plugin assemblies for your Dynamics 365 projects can pose a challenge. While there may be an obvious need for multiple...

2 years ago

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（October, 2022）

Cumulative Update (October, 2022) for Microsoft Dynamics 365 Business Central is now released. BC21: The preview environment for Dynamics 365 ...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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